The TJX Companies

I have an account with TJMaxx on line. Someone from my household used their credit card in my account and purchased some stuff for $92.00.

When they receive the bill, they did not realize that they used my account and disputed the charges. When I tried to make an on line purchased I could not, so I called customer service and they told me that my account was blocked because someone disputed the charges.

When I realized what happened, the dispute was closed and I sent the email to TJMAXX customer service with all explanations, they accepted the explanation and told me that accounting department will resolve the issue soon.
Every time I speak with customer service, they are telling me that the account is still being investigated by accounting department and the customer service cannot do anything only manager can explain the issue. Every time I called customer service, they open the case for manager to call back, then nobody calls and then when I called to find out the status, I was being told that the case is closed and they can open a new case and this is going on since August 2023.
When I tried to call corporate or accounting departments to find out what is going on with my account, the only option is given to call the same number for customer service I been calling since August, so it is a loop.

I purchased a vest last week I brought my receipt in with the vest and to return it. The store will not take it back even though they sold it to me with the wrong tag on it then I returned another item that was purchased.

I was given part cash and part was to go on my debit card, and the bank is not showing any transaction transpiring, its like it didnt happen. I called the store and I spoke to Debbie.

This is in Lincoln California, and she kept repeating herself, and like I was stupid and then proceeded to holler at me and then when I tried to reciprocate not even yelling just told her I wanted to speak to another manager she slammed the phone down and put me on hold . Then when she got back on the phone, I asked her her name she wouldnt give it to me, she said give me your name and number I said no Id like your name she wouldnt give it to me finally after like six or seven times of me, call me saying I just want your name so I know who helped me she Said her name was Debbie and then hung up in my face.

My account has been blocked to the fault of both TJMaxx on line and myself. The information and explanation were provided and accepted by your company and I was told that my account would be opened for purchases.

Every time I called your customer service is saying that they cannot do anything and I do record all the conversations and your customer service aware of it and you also record them, so you can check. When I asked for a manager or someone who can explain to me what is going on I am told that nothing cannot be done, just wait.

They do tell me that the manager will call me back, but as you are aware of, nobody calls, it is just an excuse to get rid of me. Please advice what need to be done to resolve the issue

GOOD MORNING:

I HAVE an issue on a return and need help in getting this successfully resolved.

My daughter, Caroline, had an event this month, requiring a professional, dress for the business event.

AS you are always are # 1 store, she immediately went on line to look at appropriate dresses for this dinner.

She purchased several dresses on-line to try on at home and all was wonderful with her choice.

However, the event had to be cancelled due to COVID and I need to return the remaining dresses; all are still in clear plastic bags, on hangers, and with sales receipt, etc. all are in perfect order.

However, I am 5 days beyond the cancellation policy and can only receive a store credit for the $350.00 charge for returned items - again, in perfect condition.

I am asking if an exception could be made for this return and the credit be issued back to my credit card.

This would be wonderful as I was not aware of how much my daughter, Caroline, was purchasing on - line shopping.

The dresses were all very attractive, but I cannot afford to keep all of them and need the credit applied to my credit card would be a huge assistance to me at this time.

Your buyers did a tremendous job in getting these lovely dresses posted on line and with great pricing. And, then COVID hit and all have to go back which is a bit disappointing as lovely dresses.

I would appreciate if you could please review my request and have the credit applied to my credit card as a service to us.

My sincerest thanks for your time and attention in this matter and would like to hear from you on this request getting a bit anxious with another day passing and cannot afford the $350.00.

I look forward to hearing from you, stay well and thank you,

Maureen Fleites

Arlington, MA 02474

(m_fleites@***.com)

10/25/23: I wish I could say that this store has improved but it hasn't! I don't know how they can have a 4.1 rating (must be the employees posting good reviews).

The problem is that there are very low class customers shopping here that jump the line when you're trying to pay for an item and cashier workers who are rude and don't care. I was on line a woman practically pushed me aside when cashier number 2 was available.

I went to the cashier I told her this woman jumped ahead of me and instead of saying something to the woman she was rude to me when she clearly saw that I was online! Manager I hope you are reading the bad reviews as well and I would appreciate a response.
The manager there does not seem to care about the customers and many of the employees are rude.